NCrypt Concierge Service

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Peace of mind and support for your hardware and software

NCrypt customers appreciate the expertise, technical service and support that comes from our team when it comes to ensuring data security and privacy. We offer extended after purchase support, to ensure that you have total peace of mind when it comes to managing, monitoring and maintaining optimum levels of protection. 

Our trained experts are ready to help you stay in control of your data and your security, for 12 months or more, after you complete your purchase. These services include:

Technical Support

  • All of your questions answered - usage, optimisation, installation and maintenance
  • Troubleshoot equipment, hardware or software issues with a case manager
  • Our trained team will help with any issue - breakages, faults or ‘glitches’
  • Notifications about current and potential threats your data security

Subscription/Renewal Control

  • Your account manager will remind you when to renew subscriptions or licences
  • Be notified of upgrades, or products and services becoming obsolete
  • Be the first to know about discounts and offers on relevant services, products and offers

Operations and Maintenance Manuals

  • Available in digital and printed formats

There is no maximum number of times you can contact our team, for the duration of your subscription. Simply add the required period of concierge service for each of your devices at the check out. 

Note: This is a support service only and does not extend, invalidate or replace existing warranties that are provided by manufacturers.

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